A New Way to Connect to Your Money

At Northern Credit Union, we’re always looking for ways to deliver a better banking experience. The True North Hub definitely fits the bill.  This new full-service member contact centre dramatically improves access to your money along with the many Northern services you’ve come to rely on.

United We're 'True North Strong!' 

The Hub is based at Northern Credit Union’s Head Office in Sault Ste. Marie, and will be staffed with trained, experienced Northern Credit Union employees. “The staff moving to the Hub are really excited,” said Tony Dunham, SVP of Innovation and Technology. “It’s a chance for them to use new technology, and combine it with their knowledge of Northern Credit Union members to create a dramatically improved and more convenient member experience.”

Ready When You Are

One of the main benefits of the Hub is that it extends the hours for members to do their banking, plus members don't have to always visit a branch for their banking needs as the Hub can service many of the basic transactions. The Hub will be open on Monday, Tuesday, and Friday, from 8 a.m. to 6 p.m, Saturday from 8 a.m. to 4 p.m. and Wednesday and Thursday hours are extended to 7 p.m. “Our goal is to have a live voice answer the phone every time a member calls,” Northern’s SVP adds. “We understand many of our members’ don’t operate nine-to-five, so we have to make sure we’re there for them when they need us.”

The Hub Puts You Front and Centre

  • Extended Hours: Now you can speak with us even after your branch closes
  • Online Technical Support: Get all your tech-related queries answered with our on-demand, online technical support
  • Phone transactions, deposits, account updates, ordering products — it’s all just a phone call away
  • Best of all, you’re guaranteed to speak to a live, in-person Northern employee. We’ll leave those automated responses to the banks

1-866-413-7071

The Hub Hours of Operation

Monday 8am - 6pm 
Tuesday 8am - 6pm
Wednesday 8am - 7pm 
Thursday  8am - 7pm 
Friday  8am - 6pm 
Saturday 8am - 4pm