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Governance

A true north partner.

  • Willing to step forward and actively participate in your financial success
  • Partnering internally to provide you with a strong team of experts
  • Working hard, have fun and celebrate your success

Member focused.

  • We step up to support you
  • We make an impact in your financial journey
  • We provide you with a “WOW” experience

We get stuff done.

  • We honour our commitments to you
  • We work with integrity and professionalism
  • We understand your needs and are prepared to support you

We own our growth.

  • We seize the opportunity to learn so we can support you better
  • We commit to learning a little every day, so we can do AMAZING things for you, our members
 

Our executive team

 

Richard Adam, CPA, CA

President & CEO

 

Having dedicated nearly three decades to Northern, Richard Adam assumed the role of President & CEO in 2019, following a tenure spanning multiple positions, including Chief Internal Auditor and Senior Vice President of Finance and Administration. Richard has actively participated in various system committees, including chairing the Enterprise Risk Management Committee of the Regulator and serving on the Act Review Committee, Stakeholder Advisory Committee and Technical Advisory Committee.

Richard is a distinguished professional with an Honours Bachelor of Commerce (Accounting) from the University of Windsor and holds certification as a Chartered Professional Accountant (Chartered Accountant) as well as a Certified Chief Executive.

 

Tammy Buchanan

Senior Vice President & Chief Financial Officer

 

Tammy has been with Northern Credit Union for over eighteen years. Her prior experience in leadership roles within Loss Prevention and Finance at a major retail chain in Toronto has equipped her with a diverse skill set.

Tammy holds Bachelor of Science from Lake Superior State University with a major in Criminal Justice and minor in Loss Prevention. She is also a Chartered Professional Accountant (CPA) designation holder and has completed the CUES CEO Institutes to become a Certified Chief Executive. 

 

Brandy Heikoop

Senior Vice President, Human Resources

 

Brandy boasts over 35 years in the financial services industry, demonstrating her proficiency in human resources, sales, and national finance. Having held Director of Sales positions at Northern and a national financial organization, Brandy embodies a wealth of experience and knowledge.

Brandy holds a Labour and Human Resources diploma from Queen’s University, along with a certificate in Health Science, merging her dedication to mental health education with her professional expertise.

 
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Abid Khawaja

Senior Vice President, Credit

 

Abid brings over 30 years of diverse business, banking, and regulatory experience to Northern Credit Union, joining the team in early 2021. His journey spans various industries across the US, UAE, and Canada, including a significant tenure with a leading Canadian bank.

Abid holds an MBA from the Richard Ivey School of Business and a BBA from the University of Central Oklahoma.

 

Liisa Woolley

Senior Vice President, Member Experience

 

Liisa Woolley, brings three decades of experience in leadership, strategy execution, and organizational transformation. She has successfully led mergers, technology implementations, and change management strategies that align with member and employee needs.  Liisa is a graduate of degree and leadership programs from the University of Windsor, Athabasca University, Royal Roads University, and York University and holds a Credit Union Leadership and Coaching Designation and a Chartered Marketing Designation, among other credentials.

 

Marry Gunaratnam

Vice President, Information Technology

 

Marry has over 15 years of experience in leading digital transformations and driving innovative IT solutions at an executive level. Her background includes leadership roles at prominent organizations including JP Morgan Chase before joining the credit union system.

Marry holds a Master of Engineering from Carleton University and has achieved certifications as a PMP (Project Management Professional), PM-LPC (Project Management-Lean Practitioner Certification), SSBBP (Six Sigma Black Belt Professional), and P.Eng (Professional Engineer).

 

Your board of directors

Sue Klatt
Board Chair (2026)

Amber Aird-Williams
Vice Chair (2025)

Cameron Ross
(2027)

Daniel McCoy
(2027)

Jeannie Kilgour
(2026)

Lori Martin
(2026)

Max Liedke
(2027)

Peter Beaucage
(2025)

Piyush Shukla
(2027)

Reg St-Amour
(2025)

 

Annual reports

 

 
 

Previous years

 
 

Become true north strong.

We take pride in investing in the communities we call home. That’s why we’re the one true financial institution of the North. If you’re a member, you know what we mean. If you’re not, well, what are you waiting for?​

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